Where is my order?

Once you’ve placed your order, there are a few steps before it reaches you.

1. Processing: Soon after your order is placed, our store begins preparing and packing it. Order processing can take 1-5 business days after your order is placed, depending on the selected shipping method. 

2. Shipping - Carrier Pickup: After it’s processed, your order is marked as shipped and handed off to the carrier. You can expect to receive a shipping confirmation email with your tracking information as soon as your order ships out. It can take 24-48 hours for your tracking to show movement. 

3. Shipping - In Transit: Once it’s picked up, your tracking information is updated by the assigned carrier. The full shipping timeline varies depending on the selected shipping method. For more information on shipping timelines, please visit this page Shipping & Timelines

4. Delivered:  Delivery time varies across different shipping methods and addresses. After your order is marked as delivered, it’s possible that it will take a few more days for your order to arrive as we’ve seen many cases where the carrier updates tracking details to show as delivered and then the package arrives a few days later. 

Our team is committed to ensuring you receive your order within the promised delivery date. If you still need help locating your order, please reach out to us via email at info@dickfergusons.com.